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Frequently Asked Question

  1. What is the status of my order?
  • We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.
     2. My discount code is not working, what do I do?
  • We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. In any case, please reach out to info@oppositesense.com to assist you.
  1. Where is Opposite Sense based?
  • Our office is in Brooklyn, NY.
  1. Where are your products shipped from?
  • We ship orders from our warehouse in New York.
  1. Can I expedite my shipping?
  • Yes! We offer expedited shipping options within checkout.
  1. Can you ship internationally or process international credit cards?
  • Yes! We ship internationally and accept international credit cards.
  1. How can I pay for my order?
  • Opposite Sense currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal, Google Pay, Apple Pay.
  1. How long will it take me to get my order?
  • For standard shipping, you should receive your order within 4-5 business days. Please see the options in the checkout with the estimated delivery days.
  1. How can I check the status of my order?
  • We know you cannot wait to receive your order, which is why we will be sure to notify you when your order ships via email and send you the tracking number.
  1. Can I cancel or change my order?
  • We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated. Please refer to our Return Policy.
  1. Can I exchange my order?
  • Yes, we offer Free Exchange Policy for USA. Not applicable for international orders.
  1. How do I return my order?
  • Returns are accepted for all items within 30 days of purchase. Please visit our Return Policy to initiate the return process.
  1. What do I do if my order is damaged?
  • We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team at info@oppositesense.com.
  1. I received the wrong goods, what do I do?
  • Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouse. We are so sorry for any inconvenience this has caused, and our customer service team is here to help make things right. Please contact our customer service team via email, or our contact us page, so that they can work to get you your goods as soon as possible.
    15. Where can I find product sizing information?
  • Product sizing varies between different brands and styles. Product size information can be found in each product detail page. Unless otherwise specified sizing is in inches and is taken with the item lying flat.
   16. How do I take care of specific fabrics?
  • Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
  • Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from sunlight or heat.
  • Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
  • Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a professionally laundered look.
  • Denim: Denim should be washed with cold or warm water, inside out. If washing denim that is mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which the denim is mixed. Hang denim to dry and iron on high heat.
  • Flannel: Flannel can be washed in cold or warm water. However, if your flannel derives from wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers. For non-washable wool flannel avoid laundering it at home and take it to the dry cleaners.
  • Nylon: Machine-wash nylon garments in warm water. Use a low temperature setting when tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if necessary.
  • Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low). Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if necessary.
  • Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild detergent. When machine-washing, use the gentle cycle and promptly remove garments after washing. When handwashing, do not wring or twist the garment. To dry, roll the item in a towel to squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton fabric.
  • Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
  • Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and dry flat.
  • Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season. Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).
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